Terms & Conditions
Welcome to Ask AutoParts Africa. By accessing our website, browsing our inventory, or purchasing from us, you’re agreeing to the terms laid out below. These Terms and Conditions exist to protect both you and us and ensure smooth transactions, clear communication, and mutual respect.
1. What We Do
AskAutoParts.Africa is an online platform dedicated to helping customers across Africa find the right car parts for their vehicles. We sell new and verified automotive parts sourced from reputable suppliers.
2. Orders & Payments
Accuracy is Key: You’re responsible for ensuring the part you’re ordering matches your vehicle. If you’re unsure, contact us before placing your order — we’re happy to help.
Payments: We accept [M-Pesa, card payments, and other listed methods]. All transactions are secure.
Order Confirmation: You’ll receive a confirmation email or message once your order is successfully placed.
Right to Refuse: We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or availability issues.
3. Shipping & Delivery
Delivery Regions: We ship across Africa. Shipping fees and timelines vary depending on your location.
Tracking: Where possible, we’ll provide tracking details so you can monitor your delivery.
Delays: While we do our best to meet stated delivery times, we can’t guarantee delivery windows due to third-party courier factors.
4. Returns & Exchanges
Eligibility: You can return a part within [7–14] days if it’s unused, in original condition, and includes all original packaging.
Wrong Fit: If we recommended a part that turns out not to fit, we’ll sort out an exchange or refund — just contact us.
Non-returnable Items: Electrical parts, custom orders, or used items may not be returnable unless faulty.
Return Shipping: You may be responsible for the return shipping cost unless the error was on our part.
5. Warranties
Some parts come with manufacturer warranties, which we honor.
Warranties do not cover:
Misuse or incorrect installation
Wear-and-tear parts (like brake pads, filters)
Items not installed by a qualified professional
6. Use of the Website
By using our website:
You agree not to misuse the platform (e.g., by attempting to hack, spam, or scrape content).
You agree to provide accurate information when signing up or placing orders.
We may update or take the site offline temporarily for maintenance — we’ll try to notify users when possible.
7. Content & Intellectual Property
All content on AskAutoParts.Africa — including images, product descriptions, logos, and branding — belongs to us or our suppliers. Don’t reuse or reproduce any of it without our written permission.
8. Limitation of Liability
While we take great care to offer reliable products and accurate information:
We’re not responsible for damages resulting from improper installation or use of our parts.
We’re not liable for indirect losses like vehicle downtime or missed deadlines.
9. Privacy & Data Protection
We respect your privacy. Please read our full Privacy Policy to understand how we collect and use your data.
10. Contact Us
Questions, issues, or returns? We’re easy to reach:
📧 Email: mycar@askautoparts.africa
📞 Phone: +254 700 031 732
🌐 Website: https://askautoparts.africa
11. Agreement
By using this website or placing an order, you agree to these Terms and Conditions. We reserve the right to update them at any time — significant changes will be announced on the site.