Privacy Policy
Welcome to Ask AutoParts Africa — where finding the right car part is just the beginning. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us in any way.
Who We Are
We’re not just another auto parts site. At Ask AutoParts Africa, we’re passionate about getting the right parts into the right hands — fast. Whether you’re a mechanic, a motorhead, or a regular driver who just wants to fix their ride, your privacy matters to us.
What We Collect and Why
We only collect the information we need to serve you better. Here’s what we collect and how we use it:
Personal Information
Name, Email & Phone Number — to process your orders and communicate with you.
Shipping Address — to make sure your parts arrive at the right place.
Car Details (Make, Model, Year, etc.) — to help us recommend compatible parts.
Browsing Data
Pages viewed, time spent, clicks — so we can improve our site experience.
Device info, IP address, and browser type — for security and troubleshooting.
Optional Details
If you contact us for a part that’s hard to find, we may ask for extra info (e.g., chassis number or VIN) — and we treat it with care.
How We Use Your Information
We use your information to:
Process orders and provide customer support
Match you with the correct parts
Prevent fraud and ensure site security
Send occasional updates (only if you opt in — no spam)
What We Don’t Do
We don’t sell or rent your personal information to anyone. Ever.
We don’t track you across the internet — we’re here to help, not to follow you around.
Cookies and Analytics
We use cookies to:
Keep your cart items saved
Analyze what’s working and what’s not
Improve site performance and loading speed
You can clear or block cookies via your browser settings.
Data Security
We use secure servers, SSL encryption, and internal access controls to protect your data. We’re not perfect, but we take this seriously.
Your Rights
Want to see what we’ve got on you? Ask us.
Want us to delete your data? We’ll do it (unless we need to keep it for legal reasons).
Want to unsubscribe from updates? Just click the link in any email or message us directly.
Where Your Data Lives
We’re based in Africa and comply with local data laws. Some services (like payments or delivery tracking) may involve third-party providers — but we only work with those who meet strict privacy and security standards.
Third Parties We Trust
Sometimes, we share data with:
Payment processors (e.g., M-Pesa, card providers)
Courier partners (so your order gets to you)
CRM and analytics tools (to keep improving)
We vet them carefully and don’t share anything they don’t need.
Contact Us Anytime
Got questions or concerns? Reach out:
📧 Email: mycar@askautoparts.africa
📞 Phone: +254 700 031 732
🌐 Website: https://askautoparts.africa
Thanks for trusting AskAutoParts.Africa. We’re here to keep your car (and your data) running smoothly.