Terms of Service – Source 4 Me (Parts Sourcing Service)

Website: AskAutoparts.Africa
Effective Date: 7^th July 2025
Last Updated: 7^th July 2025

1. 1.ACCEPTANCE OF TERMS

By using our “Source 4 Me” parts sourcing service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

1. 2.SERVICE DESCRIPTION
   1. 2.1.What We Do

1. 1. • Source automotive spare parts from our network of suppliers across Kenya and internationally
      • Provide quotes for requested parts within 24-48 hours
      • Coordinate delivery or collection of sourced parts
      • Verify part authenticity and quality through our supplier network

1. 1. 2.2.What We Don’t Do

1. 1. • Guarantee availability of all requested parts
      • Provide technical installation services (see our “Book A Mechanic” service)
      • Offer returns on custom-sourced parts unless defective
      • Source illegal or restricted automotive parts

1. 3.ELIGIBILITY AND REGISTRATION
   1. 3.1.Age Requirement

You must be at least 18 years old to use this service. If under 18, a parent or guardian must submit the request on your behalf.

1. 1. 3.2.Accurate Information

You must provide accurate and complete information including:

1. 1. • Valid contact details (phone number and location)
      • Correct vehicle specifications

• Honest description of part requirements

1. 1. 3.3.Business Use

Commercial customers (garages, dealers, fleet operators) may be subject to additional terms and bulk pricing.

1. 4.PRICING AND PAYMENT
   1. 4.1.Pricing Structure

1. 1. • Sourcing Fee: KSh 500 – 2,000 (non-refundable once sourcing begins)
      • Part Cost: Actual supplier price plus reasonable markup
      • Delivery Fee: KSh 200 – 500 within Nairobi; varies for upcountry
      • Urgent Service: Additional 20-30% for emergency sourcing

1. 1. 4.2.Payment Terms

1. 1. • Deposit: 50% of total cost required to confirm order
      • Balance: Due upon delivery or collection
      • Payment Methods: M-Pesa, Bank Transfer, Cash on Delivery
      • Currency: All prices in Kenyan Shillings (KSh)

1. 1. 4.3.Price Variations

1. 1. • Prices may vary based on supplier availability and market conditions
      • We reserve the right to adjust quotes if supplier prices change
      • Customer will be notified of any price changes before proceeding

1. 5.SOURCING PROCESS
   1. 5.1.Request Submission

1. 1. • Complete sourcing form with accurate vehicle and part details
      • Upload clear photos when possible
      • Specify urgency level and budget constraints

1. 1. 5.2.Quote Provision

1. 1. • Initial response within 24-48 hours (business days)
      • Detailed quote including part specifications, pricing, and delivery timeline

• Multiple options provided when available

1. 1. 5.3.Order Confirmation

1. 1. • Customer must confirm order within 7 days of quote
      • Deposit payment required to proceed with sourcing
      • Order specifications cannot be changed after confirmation

1. 6.DELIVERY AND COLLECTION
   1. 6.1.Delivery Options

1. 1. • Nairobi: Same-day or next-day delivery available
      • Upcountry: 2-7 days depending on location
      • Collection: From our Nairobi warehouse by appointment

1. 1. 6.2.Delivery Terms

1. 1. • Customer must be available to receive parts
      • Valid ID required for collection
      • Delivery address must match order details
      • Risk of loss transfers upon delivery

1. 1. 6.3.Delivery Delays

1. 1. • We are not liable for delays due to customs, weather, or supplier issues
      • Customer will be notified of any expected delays
      • Refunds available if delays exceed 30 days

1. 7.QUALITY AND WARRANTY
   1. 7.1.Part Quality

1. 1. • We source from reputable suppliers only
      • Genuine OEM parts come with manufacturer warranty
      • Aftermarket parts come with supplier warranty (typically 6-12 months)

1. 1. 7.2.Our Warranty

1. 1. • 30-day warranty on all sourced parts against defects
      • Warranty covers part replacement, not labor costs

• Customer must report defects within 7 days of delivery

1. 1. 7.3.Warranty Exclusions

1. 1. • Normal wear and tear
      • Damage due to incorrect installation
      • Parts damaged by customer negligence
      • Used parts (sold as-is with disclosure)

1. 8.RETURNS AND REFUNDS
   1. 8.1.Return Policy

1. 1. • Returns accepted only for defective parts
      • Return request must be made within 7 days of delivery
      • Parts must be in original packaging and condition
      • Customer pays return shipping costs

1. 1. 8.2.Refund Policy

1. 1. • Full Refund: If we cannot source the requested part
      • Partial Refund: Balance refunded if part costs less than quoted
      • No Refund: On correctly sourced parts that meet specifications
      • Sourcing Fee: Non-refundable once sourcing process begins

1. 1. 8.3.Refund Process

1. 1. • Refunds processed within 7-14 business days
      • Refunds made via original payment method
      • Bank charges may apply for international transfers

1. 9.CUSTOMER RESPONSIBILITIES
   1. 9.1.Information Accuracy

1. 1. • Provide correct vehicle specifications
      • Verify part compatibility before installation
      • Confirm delivery address and contact details

1. 1. 9.2.Professional Installation

• Use qualified mechanics for part installation

• Follow manufacturer installation guidelines
• Ensure proper disposal of old parts

1. 1. 9.3.Communication

1. 1. • Respond promptly to our communications
      • Notify us immediately of any delivery issues
      • Provide feedback on service quality

1. 10.LIMITATION OF LIABILITY
   1. 10.1.Service Limitations

1. 1. • We are not liable for installation errors or labor costs
      • Maximum liability limited to the cost of the sourced part
      • Not responsible for consequential damages or lost income

1. 1. 10.2.Third-Party Services

1. 1. • We are not liable for supplier delays or quality issues beyond our control
      • Customer deals directly with manufacturers for warranty claims
      • Delivery partners are independent contractors

1. 1. 10.3.Force Majeure

1. 1. • Not liable for delays due to events beyond our control
      • Includes natural disasters, government actions, or supply chain disruptions
      • Service may be temporarily suspended during such events

1. 11.INTELLECTUAL PROPERTY
   1. 11.1.Trademarks

1. 1. • All vehicle and part manufacturer trademarks belong to their respective owners
      • We use these marks for identification purposes only
      • No endorsement by manufacturers is implied

1. 1. 11.2.Customer Data

1. 1. • Customer information is protected per our Privacy Policy

• We may use general sourcing data for business improvement

• Customer-specific details remain confidential

1. 12.PRIVACY AND DATA PROTECTION
   1. 12.1.Data Collection

1. 1. • We collect only necessary information for service provision
      • Contact details used for order updates and customer service
      • Payment information processed securely

1. 1. 12.2.Data Sharing

1. 1. • Information shared only with relevant suppliers and delivery partners
      • No sale or rent of customer data to third parties
      • Government requests handled per Kenyan law requirements

1. 1. 12.3.Data Security

1. 1. • Reasonable security measures implemented
      • Customer responsible for protecting their login credentials
      • Immediate notification required for suspected security breaches

1. 13.DISPUTE RESOLUTION
   1. 13.1.Complaint Process

1. 1. • Initial complaints handled by customer service team
      • Escalation to management within 48 hours
      • Written response provided within 7 days

1. 1. 13.2.Mediation

1. 1. • Good faith attempt at mediation before legal action
      • Mediation conducted in Nairobi, Kenya
      • Costs shared equally between parties

1. 1. 13.3.Governing Law

1. 1. • These terms governed by Kenyan law
      • Disputes resolved in Kenyan courts

• Consumer protection laws apply where applicable

1. 14.MODIFICATIONS AND UPDATES
   1. 14.1.Terms Updates

1. 1. • Terms may be updated periodically
      • Customers notified of material changes
      • Continued use constitutes acceptance of new terms

1. 1. 14.2.Service Changes

1. 1. • Service features may be modified or discontinued
      • Reasonable notice provided for major changes
      • Existing orders honored under original terms

1. 15.CONTACT INFORMATION
   1. 15.1.Customer Service

1. 1. • Phone/WhatsApp: +254 700 031 732
      • Email: mycar@askautoparts.africa
      • Address: Mirema Drive – Off Kamiti Road, Nairobi, Kenya
      • Hours: Monday – Saturday, 8:00 AM – 6:00 PM

1. 1. 15.2.Legal Notices

1. 1. • Company Name: Ask Autoparts Garage Limited
      • Registration: [Your Business Registration Number]
      • Tax PIN: P051894633Z

CUSTOMER ACKNOWLEDGMENT

By submitting a sourcing request, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

For Questions or Clarifications: Contact our customer service team at mycar@askautoparts.africa

These terms are designed to be fair and transparent while protecting both our business and our customers. We encourage you to read them carefully and contact us if you have any question