Terms of Service – Ask Autoparts Africa Mechanic Booking Service
Effective Date: 22 July 2025
Last Updated: 22 July 2025
- 1.Acceptance of Terms
By using the Ask Autoparts Africa Mechanic Booking Service (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Service.
- 2.Service Description
Ask Autoparts Africa (“Company,” “we,” “us”) provides a platform connecting customers with certified automotive mechanics through:
Mobile mechanic services (mechanics come to your location) Garage services (service at partner garage locations)
Emergency roadside assistance
- 3.Service Areas
Our services are available in Kenya, with primary coverage in:
Nairobi County and surrounding areas Kiambu County
Selected locations in Nakuru, Eldoret, Mombasa, Kisumu, and other major towns Service availability may vary by location and is subject to mechanic availability.
- 4.Booking and Scheduling
- 4.1.Booking Process
All bookings must be made through our official booking form or authorized channels Customers must provide accurate vehicle information and problem descriptions
Booking confirmation is subject to mechanic availability and service area coverage
- 4.2.Scheduling
Normal Service: 1-2 business days response time
Urgent Service: Same day response (subject to availability)
Emergency Service: Within 2 hours during business hours, best effort response after hours
- 4.3.Cancellation Policy
Cancellations must be made at least 2 hours before scheduled appointment
Emergency service cancellations after mechanic dispatch may incur partial charges No-show appointments will be charged the full call-out fee
- 5.Pricing and Payment
- 5.1.Service Fees
Mobile Mechanic Call-out Fee: KSh 1,500 (includes 1-hour labor)
Garage Diagnostic Fee: KSh 800 (applied toward repair costs)
Emergency Service Fee: KSh 2,500 (24/7 response)
- 5.2.Additional Costs
Parts and materials at competitive market prices Labor beyond included time at prevailing rates
Travel surcharges for locations outside standard service areas
- 5.3.Payment Terms
Payment due upon completion of service
Accepted payment methods: Cash, M-Pesa, Bank Transfer, Credit/Debit Cards Outstanding balances may result in service suspension
- 6.Service Limitations
- 6.1.Scope of Service
Services limited to standard automotive maintenance and repairs Complex bodywork, paint, and collision repairs excluded
Warranty work must be performed by authorized dealers Services subject to parts availability
- 6.2.Vehicle Conditions
We reserve the right to decline service on vehicles deemed unsafe to work on
Customers must provide safe working conditions for mobile services Access to vehicle and work area must be provided
- 7.Warranties and Guarantees
- 7.1.Service Warranty
30-day warranty on labor performed
Parts warranty as provided by manufacturer
Warranty valid only for original customer and vehicle
- 7.2.Warranty Limitations
Warranty void if unauthorized modifications made Normal wear and tear not covered
Warranty does not cover consequential damages
- 8.Liability and Insurance
- 8.1.Our Liability
Our liability is limited to the value of services performed
We maintain appropriate insurance coverage for our operations
Not liable for pre-existing vehicle conditions or subsequent failures
- 8.2.Customer Responsibility
Customers responsible for providing accurate information
Customer liable for any damages resulting from incomplete or false information Customer must secure valuable items before service
- 9.Mechanic Qualifications
- 9.1.Certification Requirements
All mechanics are certified and experienced professionals Regular training and skill updates required
Background checks performed on all technicians
- 9.2.Independent Contractor Status
Mechanics may be independent contractors or employees
Service standards maintained regardless of employment status
- 10.Emergency Services
- 10.1.24/7 Emergency Response
Emergency services available for breakdown and safety-related issues Response time not guaranteed but best efforts made
Emergency rates apply for after-hours service
- 10.2.Roadside Assistance
Basic roadside assistance included in emergency service Towing arrangements can be made at additional cost
Customer responsible for towing fees to preferred location
- 11.Data Protection and Privacy
- 11.1.Information Collection
We collect necessary information for service delivery
Vehicle and service history maintained for quality assurance
Customer information handled according to our Privacy Policy
- 11.2.Communication
Service updates provided via phone, SMS, or email
Emergency communications may be made without prior consent
- 12.Dispute Resolution
- 12.1.Complaint Process
Service complaints must be reported within 48 hours Initial resolution attempts made within 24 hours
Escalation procedures available for unresolved issues
- 12.2.Limitation of Actions
Claims must be made within 30 days of service completion
Legal action must be initiated within 6 months of service date
13.Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including:
Weather conditions affecting travel safety Civil unrest or government restrictions
Naturaldisastersoremergencies Supplier or parts availability issues
- 14.Modifications to Terms
- 14.1.Updates
These Terms may be updated periodically
Customers will be notified of material changes
Continued use constitutes acceptance of updated Terms
- 14.2.Severability
If any provision is deemed invalid, remaining Terms remain in effect Invalid provisions replaced with similar valid provisions
- 15.Governing Law
These Terms are governed by the laws of Kenya. Any disputes will be resolved in Kenyan courts with jurisdiction in Nairobi County.
- 16.Contact Information
For questions about these Terms or our services:
Ask Autoparts Africa
Emergency Service: +254 700 031 732 (24/7 WhatsApp/Call)
Email: mycar@askautoparts.africa
Website: www.askautoparts.africa
- 17.Acknowledgment
By booking our mechanic services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
This document serves as a legally binding agreement between Ask Autoparts Africa and service customers. Please read carefully and contact us with any questions before booking services.